By K Ashwin Mobile: 09920183006 Email:email@example.com
A new report by Capgemini’s Digital Transformation Institute has revealed that cybersecurity is a new source of competitive advantage for retailers. It calls for more organizations to align cybersecurity policies with customer expectations in order to take advantage of this opportunity. The report, Cybersecurity: The New Source of Competitive Advantage for Retailers demonstrates that consumers are increasingly aware of security breaches in retail and are willing to spend more with retailers who demonstrate robust cybersecurity capabilities. Based on average annual consumer spending, this equates to a potential annual revenue uplift of 5.4%.
The new report, which surveyed over 6,000 consumers and 200 retail executives found that 77% of consumers ranked cybersecurity as the third most important factor when selecting retailers, behind product availability and quality, and above traditional factors including pricing and brand reputation. Strong cybersecurity measures increase customer satisfaction by 13%; while 40% of consumers would be willing to increase their online spend by at least 20% more with retailers they trust. The report revealed that retailers who are able to adopt advanced cybersecurity measures could drive a 5.4% uplift in annual revenue. Read more
By Vivek K. Mobile: 09920183006 Email:firstname.lastname@example.org
EdgeVerve Systems, a wholly-owned subsidiary of Infosys (NYSE: INFY), announced the successful implementation of AssistEdge at Telekom Malaysia (TM), under the OVAL (One View Application Layout) program. Telekom Malaysia is the country’s convergence champion and the leading converged communications services provider. AssistEdge from EdgeVerve Systems has played a pivotal role in automating processes, driving efficiency and productivity across the customer service centers of Telekom Malaysia and has significantly reduced the average call handling time, resulting in enhanced customer experience.
- · The solution enables a single window dashboard for all contact centre applications making it easier for agents to navigate the systems
- · AssistEdge allows TM to automate all the relevant data required by agents, thereby enabling faster query resolution and enhance customer experience
- · With this implementation, the overall time required to update all systems is reduced, thus boosting productivity and operational efficiency
Telekom Malaysia offers a comprehensive range of communication services and solutions in broadband, data and fixed-line. With AssistEdge, TM is delivering an enhanced customer experience through continuous customer service quality improvements and innovations. Read more