Tag Archive for customer

NelsonHall places Intelenet as a leader in Customer Engagement Services for Travel & Hospitality

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By Vivek K. Mobile: 09920183006 Email:indianshowbusiness@gmail.com

International Business Process Management services provider, Intelenet® Global Services, announced that leading independent research firm, NelsonHall has recognised the company as a leader in Customer Engagement Services within Travel & Hospitality. Key drivers for travel & hospitality companies to turn to technology companies is to enhance the customer experience, streamline operational management and boost revenue generation.

Intelenet Global Services received the accolade for consistently demonstrating cost optimisation, revenue generation and customer experience improvement through its patented technology travel suite.

Ivan Kotzev, Principal Research Analyst for Customer Experience Services at NelsonHall said: ‘For the travel and hospitality sectors, Intelenet boasts a highly-specialized skillset, a multishore delivery network including work-at-home resources, and a stack of proprietary domain tools and technologies. All these strengths make it well equipped to address the future needs of a highly dynamic industry focused on digitalization and personalization of the customer experience.’ Read more

Infosys Research: Digital Disruption is Steering Enterprises from Core Modernization to Delivering Customer Delight

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By Vivek K. Mobile: 09920183006 Email:indianshowbusiness@gmail.com

Infosys (NYSE: INFY), a global leader in consulting, technology, and next-generation services, today released global research that provides insights into how and why organizations are adopting and investing in new digital technologies and strategies. The research report ‘How enterprises are steering through digital disruption’, was compiled by interviewing 1,000 senior IT and business decision makers in organizations across seven countries.

Currently, enterprises are using digital technologies across a variety of areas in their core IT management (79 percent), business process management (60 percent) and customer relationship management (62 percent). This establishes digital-ready enterprises as those that are continuously investing in reinventing their businesses from the core including processes and systems, with as much enthusiasm as their customer touchpoints and journeys. The research also found that respondents’ organizations are looking to utilize digital technologies (if they haven’t already) across knowledge management (33 percent), operational intelligence (31 percent) and product development (28 percent).

Disruptive digital technologies continue to equip enterprises to consume and analyze data to improve business, both by reimagining processes and experiences. 67 percent of organizations that participated in the study are leveraging big data analytics. Over half of these organizations have already made investments in deep learning algorithms of AI.

The research also revealed that customer centric technology investments are among the top three priorities for all industries except Manufacturing and CPG. Life Sciences leads the way (86 percent investing in technology for patient centricity during clinical trials), followed by Retail (79 percent investing in augmented reality for virtual stores) and Banking (75 percent investing in opti-channel for better customer experience). These technologies are also among the top priorities in Insurance (to encourage insurance buying behavior), Utilities (for omnichannel customer engagement), healthcare (to predict onset of health conditions) and Automotive (for connected cars). Read more

Canara HSBC Oriental Bank of Commerce Life Insurance promises to deliver best in class customer experience through service excellence & progressive technology

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By  Vivek K. Mobile: 09920183006  Email:indianshowbusiness@gmail.com

Private life insurance company Canara HSBC Oriental Bank of Commerce Life Insurance has scaled up their entire technological infrastructure and added significant digital outreach capabilities to meet customers’ needs in real time and ensure convenience at all stages. The Company aims to become a complete digital organization in the next three years. Read more